Shipping & Delivery

Shipping Destinations

Tirabasso ships to Italy and to a wide range of international destinations. Available shipping countries are displayed during the checkout process.

Shipping Costs

Shipping costs are calculated automatically based on the destination country and, where applicable, other logistical factors.

The exact shipping cost will be clearly displayed during checkout, before the order is confirmed, allowing customers to review the total purchase amount in advance.

Shipping Carriers

To ensure the best possible service, orders are shipped using carefully selected carriers based on the destination country. Therefore, the carrier may vary depending on the shipping destination.

Delivery Times

An estimated delivery time is provided during the checkout process according to the selected shipping destination.

Delivery times are estimates only and may vary due to circumstances beyond Tirabasso's control, including carrier delays, customs procedures, public holidays, or other unforeseen events.

As shipping costs and delivery times vary depending on the destination country, this information is calculated automatically and displayed during checkout before the order is confirmed. This allows customers to review both the shipping cost and the estimated delivery timeframe before completing their purchase.

Order Tracking

Where available, customers will receive a shipping confirmation email containing tracking information once the order has been handed over to the carrier.

Receiving Your Order

Upon delivery, customers are encouraged to inspect the package for any visible damage before accepting it. If the package appears damaged, any issues should be reported to the carrier at the time of delivery and communicated promptly to our Customer Service team.

Failed Delivery

If delivery cannot be completed due to reasons attributable to the customer (such as an incorrect or incomplete address, recipient unavailability, or failure to collect the shipment within the carrier's specified timeframe), any additional shipping costs incurred for redelivery may be charged to the customer.

Customer Support

For any questions regarding your shipment or to receive assistance with your order, please contact our Customer Service team using the contact details available in the Contact Us section of the website.